Thank you for joining me in my courses, "Managing Challenging Conversations" and "Art and Science of Feedback." This webpage contains additional resources and videos for those interested in learning more about the topic. I look forward to seeing you in another training soon!
The “compliment sandwich” technique doesn’t actually work. Wharton professor Adam Grant on how to give feedback that will actually help others reach their full potential.
The steps are: ask, elaborate, empower, and collaborate, and Tillis Lederman explains each thoroughly in this video, as well as adding useful information about timing, tone, checking your biases, and staying action-oriented. "Feedback is not about berating somebody or punishing. You focus on the past to make a plan for the future. That’s feedback," says Lederman. Getting feedback is hard. Giving feedback can be even harder. Here’s how to do it properly and empower your team.
Feedback is a gift, says business psychologist Dr Melanie Katzman. Giving or receiving feedback can be a formal part of our jobs, but in Dr Katzman's assessment, we often don't go far enough with feedback. Katzman suggests creating a psychological contract with a partner who you respect and trust. In that contract, you agree to exchange extremely honest feedback by mutual consent in a safe and trusting way.
Sheila Heen and Douglas Stone, Harvard Law lecturers and co-authors of "Thanks for the Feedback" (linked above), shares the science of both receiving and giving feedback in the videos listed below.
The Science of Receiving Feedback
The Psychology of Happiness and Feedback
A visual of the "Thanks for the Feedback" components (i.e., a quick review of the book)
Copyright © 2019 Aperture EQ - All Rights Reserved.
626.488.8719 | janelle@apertureEQ.com